Frequently Asked Questions

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At Grandview Painting, we often get questions about our process, our work, and home painting projects in general. If you also have these inquiries, you’ll find many of the answers here! If you don’t see the information you’re after, please contact us and we will be happy to answer all of your questions so that you can make the best decision for your home.

General

Are you insured?
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We have an up to date Work Safe BC account, and maintain a $5,000,000 general liability insurance policy. With safety in mind, we will do everything we can to avoid any accidents on the jobsite. However, accidents can happen. In the event of anything being broken during the process of the job, or any injuries that may occur, you don’t need to worry about losing any sleep

Do you do small jobs?
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Yes, however our minimum job cost is $1000+GST

I'd like to replace my hardwood floors. Should I before or after painting?
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Many times painting comes along with other remodeling work. Generally speaking, if adding or replacing hardwood floors to your home, the process will also involve removing baseboards in order to complete. We prefer you to install your floors, then your finishings. Once everything is reinstalled, it’s the best time for us to paint!

What We Do

Do you offer a warranty?
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All of our work is covered by an all-inclusive 2-year warranty. We stand by our work, and will come out to fix up any problem areas that you may find.

We warranty quality work. That means we require a full power wash, all the necessary prep work, and quality materials in order for us to back up the work. If any corners are cut, you may save money in the short run but we cannot guarantee that the job will last.

For more information on our warranty, feel free to contact us!

What paint do you use?
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We always recommend using the best available products suited towards your specific project. We typically work with 3 suppliers, Benjamin Moore, Sherwin Williams and Cloverdale Paint to find the best product for your job. Using a lower quality product may save you in the short term, but will typically end up costing more in the long run!

How It Works

How do I pick colours?
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We offer a complementary colour sampling of 2 colours on all of our projects prior to painting. If any additional colours are required, we can apply those too for $25 ea.
If you’re having troubles selecting colours, we also work with local interior designers who are available to provide you with an in home, 1 hour, colour consultation for $250.

How do I get an estimate?
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You can call or fill out a request for a quote online. We typically respond the same day. We can give you a rough price virtually based on information provided, but we find it’s always best to set up a time to meet in person in order to answer all of your questions, and take a closer look at the required work. This way, a detailed proposal outlining all aspects of your project, can be emailed to you!

What else do I need to do to prepare?
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Your happiness and satisfaction is our top priority. In order to make things as efficient, convenient and straightforward as possible we have set out below a few requirements that we will need on your part before we begin your project.

In preparation of our arrival we kindly require the following:

Please ensure areas being painted are accessible and ready for painting.

For Interiors: This requires furniture being moved away from the walls and any pictures or wall hanging to be removed. (Any large items can be arranged with our team if necessary).

We ask that all interior areas and surfaces to be painted are free of any dust and any other dirt or debris prior to painting. Interior Painting can be an invasive, and we may need to occupy a lot of your space, depending on the scope of work. We understand it’s not always possible, but ask for the areas being painted to be vacant while we’re working in those areas.

For Exteriors: Please ensure all personal belongings are away from the property, and we have access to move around the property freely, with room to set up ladders and
equipment.

In order to properly achieve safe ladder positioning, we also may need to access your neighbours’ yards on some projects, and kindly request they be notified of our arrival prior to the pressure washing phase.

 

Our Promises

Communication
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We promise to maintain thorough communication throughout your painting process. This includes everything from scheduling your estimate, to choosing your colors and setting up your start date, to keeping you updated prior to and throughout the job.

Quality preparation work and materials
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We promise to keep your quality our focus. A detailed written agreement will outline the quality of products and prep work that will be included on the painting of your home. We promise to honor those agreements, to fulfill all of the prep work, and to use the quality materials that you choose. We stand by our work!

Cleanliness
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We promise to keep the jobsite clean. This includes using drop sheets around the home, masking off the home properly, and cleaning up at the end of the day. Any drips or messes will be cleaned up before completion of the job.

Satisfaction
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We promise to leave you satisfied at the end of the job. A final walk around will be done prior to collecting a final payment to ensure your satisfaction with the work done on your home.

We would also appreciate it if you would fill out a short survey letting us know how the process was for you. Your feedback is very valuable to us. We would also appreciate any referrals or a reference letter to express your satisfaction with the work we do and with our company

Beautiful Workmanship - Listening to Your Needs

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