COVID-19 Grandview Painting Policies and Procedures

We’re making changes to improve our policy and procedures daily. 

 

If you have any suggestions to improve our policy and procedures please contact us at info@grandviewpainting.ca

 

This is a challenging time for all of us and we are doing the best we can. We appreciate any support, suggestions, recommendations, and understanding as we navigate through these fast-changing times.

 

Our commitment is to continue to provide for our customers and employees while maintaining the highest regard for health and safety, all Public Health Orders,  recommendations, and being socially responsible. 

 

Section 1: How A Stay at Home Order Impacts Grandview Painting. 

We have determined, with the help of local government, that we are authorized to continue our operations. 

 

Section 2: Our Company Policies and Procedures

During A Stay at Home Order, we are continuing Minimum Basic Operations. This section outlines our company policies and procedures including how we are adhering to all Public Health Orders and Executive Orders as well as our own “over-the-top” precautions to ensure the health and safety of our team members and customers.

 

 

Our Company Policies and Procedures:

All policies and procedures will be followed to avoid any unnecessary spread of COVID-19 and comply with all Public Health Orders. 

 

Company-Wide Policies

For Anyone Experiencing Any Symptoms

  • From Public Health Order: 

    • Individuals experiencing symptoms of COVID-19 must self-isolate until their symptoms cease or until they have a negative test result. If an individual has tested positive for COVID-19 and/or has developed symptoms of COVID-19, including early or mild symptoms (such as cough and shortness of breath), they should be in isolation (staying away from others) until they have had no fever for at least seventy-two hours, other symptoms have improved (such as cough or shortness of breath) and at least seven days have passed since symptoms first appeared.

  • Additional Company Policy: 

    • Anyone they interacted with will be off work for at least 5 days and closely monitored before returning to work. 

 

Social Distancing: At all times we’ll keep a safe distance to follow social distancing recommendations 


Minimum Basic Operations: All management will be working from home and only leaving their home for the Minimum Basic Operations for their position. This includes:

  • Safe estimating

  • Applying colour samples to a home or picking up samples from the paint store

  • Checking in on job sites for quality and compliance with our policies

  • Painters picking up paint from the paint store

  • Otherwise will be working from home exclusively

Role-Specific Policies and Procedures

  • Marketing 

    • We have put a stop to all door to door marketing or flyer dropping to avoid going through neighborhoods and minimize person to person contact as of March 15 2020. 

 

  • Sales/Estimators: Providing Estimates

    • All of our estimates are completed while social distancing and will be followed up with an emailed proposal. 

    • For exterior projects, we’ll provide all of our estimates digitally. We will come to your house to do our measurements and take any pictures and complete the rest of the estimate process with you over the phone or over a video call if necessary. 

  • Colour Consultations

    • As an alternative to in person, colour consultations with a professional designer can be conducted over the phone or by video call. Our team will determine the colours you are looking for and apply those samples on the house. 

 

  • Management/Owner

    • Our project manager will only be driving to and from job sites to check in. They’re checking in on the quality of the work and the compliance of our painters to our policies and procedures. 

    • If you’d like to do a final walk through with our project manager, we will keep a distance of at least 6 feet.

    • Pre-job walk arounds are also at the discretion of our customers, and we will keep a distance of at least 6 feet. 

    • There is no need to interact with our painters during your project.

 

  • Painters 

    • Proactive Daily Protocols

      • Hand Wash 2x/Day to start the day and end the day

      • Disinfecting 2x/Day to start the day and end the day including equipment to be used that day or that was used that day

      • Social Distancing Requirements on the jobsite (maintaining a minimum of 6 foot distance at all times unless necessary)

Policies for Working on Projects

  • We recommend any interior work to be done on residences that are not occupied. If this is not possible, we’ll have a small crew come in to do the job and work in separate rooms. 

  • Minimize all personal contact throughout the project with our customers including keeping a safe distance of at least 6 feet when doing any final walk throughs, and leaving final payment ‘under the mat’ or using e-transfer 

  • Painters keep a minimum 6 foot distance between each other whenever possible

  • Paint stores offer curbside pickup to limit contact. 

  • Options for Customers:

    • We can collect checks from a mailbox or the doormat after walking the house and assuring the quality of work. 

    • We can accept payment via e transfer.

    • Any pre-job questions can be addressed over the phone instead of an in person walk through. 

    • There is no need to communicate directly with the painters on-site. All communication can be done with our project manager directly. 

    • Our exterior projects can be started and completed without any personal contact. 

    • We are here to serve our customers. If you have any further questions, concerns, or requests please let us know. 

  • There is no need for our customers to have any contact with our team members or crews throughout the painting process. 

 

If you have any suggestions to improve our policy and procedures please contact us at info@grandviewpainting.ca